Frequently Asked Questions
Everything you need to know about your Kill Crew gear and orders.
How long does shipping usually take?
Domestic orders typically process within 1-3 business days. Once shipped, standard delivery takes 3-7 business days, while priority shipping arrives within 2-3 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that limited edition drops and final sale items are not eligible for returns.
How should I wash my Kill Crew apparel to ensure longevity?
To preserve the quality of the prints and fabric, we recommend washing your gear inside out in cold water and hanging it to dry. Avoid using bleach or ironing directly on the graphics.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply depending on your country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.